Educademy

A unified educational platform to foster online learning for students, while empowering parents with healthy accountability.

A unified educational platform to foster online learning for students, while empowering parents with healthy accountability.

AUGUST 2023

Project Role: UX Designer and Researcher

Tools

Figma

Figma

Miro

Miro

Google Sheets

Google Sheets

Skills

Product Design

Product Design

UX Research

UX Research

UX Strategy

UX Strategy

Competitor Analysis

Competitor Analysis

User Interviews

User Interviews

Wireframing and Prototyping

Wireframing and Prototyping

MOSCOW Method

MOSCOW Method

Overview

Overview

Primary Problem

Primary Problem

COVID-19 upended schooling; India lacked structured tools for home digital learning.

COVID-19 upended schooling; India lacked structured tools for home digital learning.

Long Queues

Increasing Frustration

Missed Movie Scenes

~ 320 M

learners in India adversely affected by the pandemic

> 80%

teachers reported facing challenges in teaching online

195%

increase in the national dropout rate for students

Design Outcome

Design Outcome

Personalised Dashboards

Personalised Dashboards

Separate dashboards tailored for parents, students, and instructors to address their unique needs.

Separate dashboards tailored for parents, students, and instructors to address their unique needs.

Real-Time Assignment Tracking

Real-Time Assignment Tracking

Allows guardians to monitor student progress and provide support, helping reduce drop-off rates and maintain accountability.

Allows guardians to monitor student progress and provide support, helping reduce drop-off rates and maintain accountability.

Live Doubt-Clearing Feature for Students

Live Doubt-Clearing Feature for Students

A critical need identified in user interviews, this helps students stay engaged and overcome learning barriers.

A critical need identified in user interviews, this helps students stay engaged and overcome learning barriers.

Approach

Approach

Research

Research

Secondary Research
Competitive Analysis
User Interviews
Personas

Secondary Research
Competitive Analysis
User Interviews
Personas

Ideation

Ideation

User Stories
MoSCow Method


User Stories
MoSCow Method


Prototyping

Prototyping

Ideation and Sketching
Low-fi Prototype
High-fi Mockups

Ideation and Sketching
Low-fi Prototype
High-fi Mockups

Research

To map how pandemic e-learning felt for parents, students, and teachers, I led interviews and a competitive analysis, backed by secondary research.

To map how pandemic e-learning felt for parents, students, and teachers, I led interviews and a competitive analysis, backed by secondary research.

Secondary Research

Secondary Research

To kick-off the research, I sought answers to initial key questions. What is E-learning? Why is it needed? How is it carried out? Who are the stakeholders involved? What are the key benefits and challenges of E-learning?

To kick-off the research, I sought answers to initial key questions. What is E-learning? Why is it needed? How is it carried out? Who are the stakeholders involved? What are the key benefits and challenges of E-learning?

Competitive Analysis

Competitive Analysis

I began with a competitive analysis to understand existing solutions in the online education space. I also wanted to analyse a homeschooling app to find potential learnings and insights. For this, I analyzed popular apps such as Khan Academy, SeeSaw, KidCoach, and Homeschool Panda.

I began with a competitive analysis to understand existing solutions in the online education space. I also wanted to analyse a homeschooling app to find potential learnings and insights. For this, I analyzed popular apps such as Khan Academy, SeeSaw, KidCoach, and Homeschool Panda.

See Detailed Competitive Analysis

See Detailed Competitive Analysis

From the analysis, I learned that:

From the analysis, I learned that:

🛠️ Need for an easy-to-use app that supports the complexities of e-learning.

Seesaw and Homeschool Panda have complex interfaces, making them difficult to navigate. Conversely, simpler apps lack the tools needed to manage the full E-learning process.

🛝 Existing solutions were not engaging for students.

Most apps focus primarily on parents and teachers, but fail to make the experience engaging for students. There is a need for features that promote active participation for children.

🔔 The importance of live notifications.

Live notifications are an important feature to ensure tasks and lessons stay on track, helping users at home avoid procrastination.



This motivated me to:

This motivated me to:

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03

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Focus on ease of use in my design, while still supporting the complexities of digital learning.

Conduct user interviews with teachers and parents to identify the technical challenges they face with existing E-learning apps.

Conduct user interviews with students to understand their experience with existing apps and determine whether they find them engaging and interactive.

Focus on ease of use in my design, while still supporting the complexities of digital learning.

Conduct user interviews with teachers and parents to identify the technical challenges they face with existing E-learning apps.

Conduct user interviews with students to understand their experience with existing apps and determine whether they find them engaging and interactive.

User Interviews

User Interviews

I conducted semi-structured interviews with teachers, students, and parents at Adarsh Vidhya Bhawan (AVB) Public School, New Delhi, to gain a high-level understanding of their pain points during COVID-19.

I conducted semi-structured interviews with teachers, students, and parents at Adarsh Vidhya Bhawan (AVB) Public School, New Delhi, to gain a high-level understanding of their pain points during COVID-19.

From the interviews, I learned that:

From the interviews, I learned that:

👪 Parents felt underqualified to teach their kids at home

They worried about their children receiving a quality education. They also felt underqualified to assist their children with lessons at home.

🧑‍🎓 Students worried how their doubts will be cleared

Students find e-learning less effective due to limited live doubt resolution and rigid course durations.

🧑‍🏫 Teachers struggled with low student engagement

Teachers struggled with low student engagement, attendance issues, and enforcing camera use. Network disruptions also hindered learning.

Students were largely satisfied with Microsoft Teams

All the students interviewed were largely satisfied with Microsoft Teams used in various school institutions during COVID.

Parents were updated through a parent's alarm app

Parents were updated through a parents' alarm app (now called School Canvas) - a class-wise notice board.

Revisiting Competitor Analysis

Revisiting Competitor Analysis

User interviews revealed Microsoft Teams and School Canvas platforms as significant competitors and warranted further analysis.

User interviews revealed Microsoft Teams and School Canvas platforms as significant competitors and warranted further analysis.

See Detailed Competitive Analysis

See Detailed Competitive Analysis

From the analysis, I learned that:

From the analysis, I learned that:

📝 Class Channels streamline setup and join

Class Channels simplify class creation for teachers and joining for students. Integration with PowerPoint and Microsoft tools enhances usability.

🎮 Engagement Boosters - Breakouts, Whiteboards, Gamification

Breakout rooms & virtual whiteboards improve engagement. Gamification features (e.g., reward systems) can enhance motivation.

📊 Engagement Analytics and Assignment Tracking for parents

An assignment-tracking feature would help parents see when their child submits work. Engagement analytics can offer deeper insights into learning.

Defining the Minimum Viable Product (MVP)

I turned stakeholder needs into user stories and prioritized MVP features.

I turned stakeholder needs into user stories and prioritized MVP features.

User Stories

User Stories

MoSCoW Method

MoSCoW Method

Key Features

Key Features

Design

On The Sketchboard

On The Sketchboard

After defining these core features, I began ideating on paper, starting with the parent dashboard and home-screen. I ensured that live notifications and call scheduling were prominent features to improve communication and keep users accountable.

After defining these core features, I began ideating on paper, starting with the parent dashboard and home-screen. I ensured that live notifications and call scheduling were prominent features to improve communication and keep users accountable.

Low-Fi Prototypes

Low-Fi Prototypes


The design process progressed from initial sketches and paper wireframes to digital wireframes, with multiple iterations leading to a polished final prototype.

I began by creating the full user flow for the parent dashboard, focusing on key features like live notifications and performance updates. Once the parent dashboard was finalized, I moved on to designing the student and instructor dashboards to ensure a consistent experience across all stakeholders.

The core feature I refined was the call scheduling feature for parents, making it easy for them to connect with instructors.


The design process progressed from initial sketches and paper wireframes to digital wireframes, with multiple iterations leading to a polished final prototype.

I began by creating the full user flow for the parent dashboard, focusing on key features like live notifications and performance updates. Once the parent dashboard was finalized, I moved on to designing the student and instructor dashboards to ensure a consistent experience across all stakeholders.

The core feature I refined was the call scheduling feature for parents, making it easy for them to connect with instructors.

Final Mockups

Final Mockups

Reflection

Educademy taught me to turn multi-stakeholder research into clear user stories and high-impact features, balancing user needs and constraints.

Educademy taught me to turn multi-stakeholder research into clear user stories and high-impact features, balancing user needs and constraints.

The "Educademy" project enhanced my ability to balance user needs with functional goals, ensuring the solution aligns with real-world challenges in E-learning. Conducting extensive research, creating personas, and mapping user journeys emphasized the importance of understanding diverse stakeholders.

The project taught me the value of leveraging user stories to identify and prioritize features effectively. By stepping into the users’ perspectives, I was able to clearly define their needs and objectives, which helped guide the design process. Using the MoSCoW method, I classified features into categories, ensuring a strategic approach to resource allocation and feature implementation. This process honed my ability to focus on high-impact features first, balancing user needs with project constraints.

The "Educademy" project enhanced my ability to balance user needs with functional goals, ensuring the solution aligns with real-world challenges in E-learning. Conducting extensive research, creating personas, and mapping user journeys emphasized the importance of understanding diverse stakeholders.

The project taught me the value of leveraging user stories to identify and prioritize features effectively. By stepping into the users’ perspectives, I was able to clearly define their needs and objectives, which helped guide the design process. Using the MoSCoW method, I classified features into categories, ensuring a strategic approach to resource allocation and feature implementation. This process honed my ability to focus on high-impact features first, balancing user needs with project constraints.

Future Directions

Future Directions

Enhance participation with an attendance feature that requires the camera to be on for at least half the class

Provide performance insights through real-time stats for parents and students to track progress

Foster peer connections with dedicated socializing features for students

Enhance retention for learners with interactive flashcards for better learning and recall

Saumya Verma © 2018-2025 All Rights Reserved

Overview

Research

UX Strategy

Design

Reflection

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