Saumya Verma
+1 (240) 791-1738
Washington, D.C.

Saumya Verma
+1 (240) 791-1738
Washington, D.C.

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EXPERIENCE

Conference of State Bank Supervisors (CSBS)

May 2025-Dec 2025

Washington, D.C.

CSBS is the nationwide organization of banking regulators from all 50 states, the District of Columbia, American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

UX Design Intern

  • Led UX initiative to identify pain points for small company users and enhance self-service support capabilities for NMLS, the nationwide licensing system used by 64 state agencies to regulate financial services.

  • Mapped user journeys for 6 core NMLS workflows by conducting 9 semi-structured interviews and analyzing 900+ ServiceNow support cases, identifying 25+ pain points.

  • Presented findings to senior stakeholders, informing a shared backlog for the NMLS Resource Center redesign.

  • Collaborated in cross-functional teams to redesign NMLS Resource Center information architecture, ideated 2 IAs and validated through tree testing with 50 users, improving task completion rates by 50%.

  • Synthesized insights from 60+ interviews for the State Examination System (SES), and facilitated design thinking workshops with regulators, generating 9 prioritized improvements now under development.

UX Design Intern (May 2025 - Dec 2025)

  • Partnered with Product and Engineering to redesign the NMLS Resource Center information architecture; validated through tree testing with 50 users, achieving 50% task-completion improvement across 10 common searches.

  • Synthesized insights from 60+ product interviews for the State Examination System (SES) to identify user behaviors and key pain points, directly informing the product roadmap.

  • Facilitated fly-in sessions with regulators nationwide to map 3 SES workflows, generating a backlog of 9 prioritized improvements now under development. 

  • Led UX initiative to improve self-service support for the Nationwide Multistate Licensing System (NMLS), used by 64 state agencies to regulate financial services; reduced navigation time by 50%.

  • Mapped user journeys for 6 NMLS workflows through 9 semi-structured interviews and analysis of 900+ ServiceNow support cases, identifying 25+ pain points that informed prioritization for the Resource Center redesign.

  • Presented findings and opportunities to senior stakeholders, including VPs and Product Managers, resulting in a shared backlog informing the NMLS Resource Center redesign.

PFF, LLC (Capstone)

Sep 2025-Present

College Park, MD

PFF, LLC is a leading consulting firm specializing in providing comprehensive solutions for small to midsize organizations across the United States.

UX Designer

  • Led zero-to-one design for an AI-enabled budget forecasting platform that streamlines a multi-role approval chain for emergency management agencies and achieved a 4.8/5 user satisfaction rating across usability testing.

  • Defined the problem space by synthesizing prior client interview notes into 5 personas, 15 user stories, and an organizational workflow mapping pain points across a multi-role, time-sensitive approval chain.

  • Iterated on information architecture, core user flows, and low-fidelity wireframes through weekly client reviews, incorporating AI interaction guidelines that governed where automation assists.

  • Built and maintained an 85+ component design system from scratch in Figma, including buttons, navigation, tables, cards, and design tokens, scaling consistently across 100+ screens on web and mobile.

  • Validated designs across 4 core user flows through 7 moderated usability tests; refined high-fidelity screens, collaborated on implementation planning, and shipped to production.

Digital Engagement Lab (University of Maryland)

Nov 2024-May 2025

College Park, MD

Research Assistant

  • Led usability testing for an AI-assisted news platform, exploring multiple design approaches and improving System Usability Score (SUS) from 50 to 80.3 through iterative A/B testing.

  • Created 20+ low-fidelity prototypes in Figma, comparing 2 homepage variants and 3 navigation options, and delivered actionable design recommendations based on qualitative analysis of user feedback.

Laboratory of Inclusive Design
(IIT, Roorkee)

Nov 2023-Jun 2024

Uttarakhand, India

UX Design Intern

  • Worked under Professor Gaurav Raheja to design solutions for 5 accessibility barriers in the Mumbai Transit System through user research with disabled commuters, informing guidelines adopted by government transit authorities.

Let's build the next one together!

Saumya Verma © 2018-2026 All Rights Reserved

Let's build the next one together!

Let's build the next one together!

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