Scoping

Design Solution

U Up?

A digital solution that fosters human connection by matching individuals who have shared similar vulnerabilities.

MARCH 2025

Project: 3-day hackathon XHacks 2025, hosted by CMU UX Association and supported by CMU HCII, Honda Research Institute, and 99P Labs.

Outcome: First Place and Social Innovation Prize

Team: Saumya Verma, Jay Moon, Min Kyung Jeong, Bill Guo

Tools

Figma

Miro

Qualtrics

Skills

Product Design

UX Research

Surveys

Presentation

U Up?

A digital solution that fosters human connection by matching individuals who have shared similar vulnerabilities.

MARCH 2025

Project: 3-day hackathon XHacks 2025, hosted by CMU UX Association and supported by CMU HCII, Honda Research Institute, and 99P Labs.

Outcome: First Place and Social Innovation Prize

Team: Saumya Verma, Jay Moon, Min Kyung Jeong, Bill Guo

Tools

Figma

Miro

Qualtrics

Skills

Product Design

UX Research

Surveys

Presentation

Overview

Primary Problem

During spikes of anxiety or loneliness, people can’t find accessible, empathetic support.

~61%

Americans report feeling lonely sometimes or always (2020 report from Cigna’s U.S. Loneliness Index)

~ 73%

felt that platforms like Instagram negatively affected their self-esteem (Royal Society for Public Health, UK)

~20%

of Americans adults experience some form of mental illness each year (National Institute of Mental Health)

Design Outcome

Design Outcome

We designed a digital platform that fosters human connection by matching individuals who share or have shared similar vulnerabilities. By sharing experiences, empathetic conversations, we aim to provide a comforting space where users can express their feelings, feel understood, and find reassurance in knowing that they are not alone.

We designed a digital platform that fosters human connection by matching individuals who share or have shared similar vulnerabilities. By sharing experiences, empathetic conversations, we aim to provide a comforting space where users can express their feelings, feel understood, and find reassurance in knowing that they are not alone.

Context-Driven Emotion Detection

Context-Driven Emotion Detection

AI gets the context and analyzes the emotions to connect you with people who have been in your shoes.

AI gets the context and analyzes the emotions to connect you with people who have been in your shoes.

Visualising Regional Connections

Visualising Regional Connections

Choose your location to share your struggles with people near  you.

Choose your location to share your struggles with people near  you.

Anonymous Time-Restricted Live Chat

Anonymous Time-Restricted Live Chat

Open up to people who have been through it in the past without the risk of identity exposure.

Open up to people who have been through it in the past without the risk of identity exposure.

Approach

Approach

Research

Research

Secondary Research
Surveys
Competitive Analysis

Secondary Research
Surveys
Competitive Analysis

Design

Design

Ideation and Sketching
Mockups
Main Features
Design Principles

Ideation and Sketching
Mockups
Main Features
Design Principles

Scoping

Secondary Research

Secondary Research

We began by understanding what “vulnerability” means to different people. Our goal was real human connection, not another app that leaves people lonelier.

We began by understanding what “vulnerability” means to different people. Our goal was real human connection, not another app that leaves people lonelier.

Ideate

Ideating and Concepting

Ideating and Concepting

Our team sketched several concepts - one coached people to talk to strangers (a Duolingo for conversation), another offered group meditation to ease anxiety. We ultimately were interested in a digital tool to match people with shared vulnerabilities so they can find support from someone who’s been there. From there, we asked the core questions: Who will be our users, when will they turn to this tool, and what should the experience feel like?

Our team sketched several concepts - one coached people to talk to strangers (a Duolingo for conversation), another offered group meditation to ease anxiety. We ultimately were interested in a digital tool to match people with shared vulnerabilities so they can find support from someone who’s been there. From there, we asked the core questions: Who will be our users, when will they turn to this tool, and what should the experience feel like?

Research

Survey

Survey

Before proceeding with this idea, we surveyed 35 participants to understand their distressing feelings and gauge interest in support from someone who’s overcome similar challenges.

Before proceeding with this idea, we surveyed 35 participants to understand their distressing feelings and gauge interest in support from someone who’s overcome similar challenges.

80%
experienced feelings of anxiety, nervousness, or loneliness on  a daily or weekly basis

80%
experienced feelings of anxiety, nervousness, or loneliness on  a daily or weekly basis

77%
are either comfortable or neutral  about talking to someone who gone through the same experience

77%
are either comfortable or neutral  about talking to someone who gone through the same experience

55%
reported that they feel this during  evening and late at night

55%
reported that they feel this during  evening and late at night

80%
are interested in using a platform to connect with others who have shared experiences

80%
are interested in using a platform to connect with others who have shared experiences

Competitive Analysis

Then, we conducted a competitive analysis to understand existing solutions in the space. For this, we analyzed popular apps such as 7 Cups, Reddit, Supportgroups.com, and The Mighty.

See Detailed Competitive Analysis

See Detailed Competitive Analysis

Some key insights include:

01
02

03
04

Connections on existing platforms have not experienced the same challenges. This can hinder empathetic support.
No current app that displays how many people in the user’s vicinity are going through similar experiences, this can help users feel less isolated in their vulnerabilities
Some platforms rely on asynchronous forum posts or story-sharing, but none facilitate real-time interactions.
No dedicated app that gamifies the entire experience.

Design

Design

UX Flows

UX Flows

We defined an end to end, privacy first flow from late night trigger to reflective offboarding, with consented matching and time boxed chat.

We defined an end to end, privacy first flow from late night trigger to reflective offboarding, with consented matching and time boxed chat.

Main Features

Main Features

Design Principles

Design Principles

Presentation

Presentation day ran in two rounds: judges first went desk-to-desk scoring prototypes and research. The top five then pitched on stage with live Q&A. Every team was strong, and the room was electric!!

Presentation day ran in two rounds: judges first went desk-to-desk scoring prototypes and research. The top five then pitched on stage with live Q&A. Every team was strong, and the room was electric!!

See Final Presentation

See Final Presentation

Reflection

Winning First Place + Social Innovation at CMU XHacks 2025 with a four-person, cross-college team reinforced a few truths for me:

01

02
03

04

Problem framing and ethics matter as much as features. Designing for late-night anxiety demanded privacy, consent, and safety baked into every step.
Evidence beats opinion. Rapid desk research and guerrilla surveys shaped our matching model and kept scope focused.
Less is more. By concentrating on a mindful onboarding, consented matching, time-boxed chat, and reflective wrap-up, we told a clear story that judges and users could grasp immediately.
The sprint also sharpened my collaboration muscles: divide by strengths, prototype early, narrate outcomes, not interfaces.

Saumya Verma © 2018-2025 All Rights Reserved

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